GENERAL CONDITIONS OF SALE
The acquisition of anyone of the products offered on the website www.herculesediciones.com supposes the acceptance, without reservations of any kind, of all and each one of the present general conditions of sale. Hércules de Ediciones, S.L. can modify, at every turn and without prior warning, the present general conditions of sale, as well as the particular conditions included, by means of the publication of the modifications on the website, so that they can be known by the users, leaving written evidence of the date of such modifications.
Information supplied on the website
The prices applicable to each product are those indicated on the website on the date of the order, including all of them the VAT (Value Added Tax). Discounts will be properly marked and identified, showing the previous price and the price of the offer. Hércules de Ediciones, S.L. keeps the right to modify the commercial offer (products, prices, promotions and other commercial and service conditions) presented in www.herculesediciones.com at any moment.
In case of any misprint, for reasons beyond our control, Hércules de Ediciones, S.L. would correct it immediately. If there should be a misprint in any of the prices shown and a client had taken a decision of purchase based on such misprint, we will communicate it and the client will have the right to rescind the purchase without any additional cost.
Availability of products
Hércules de Ediciones, S.L. will use its best resources to observe the stipulated dates of delivery, which will be approximated, so that they will not affect the nature of this agreement. The availability of the products shown in our catalogue should reflect the real state of the product, although sometimes it might not be up-to-date in the moment of the purchase. However, in the event of lack of stock of any product, this will be communicated by email to the buyer as soon as possible and a new delivery date will be fixed or, if it is not possible to provide such product, the order will be cancelled.
If the merchandise is in stock, the approximate shipping time is twenty four hours. The delivery time given by the transport operators we work with will be added; all of them are urgent transport companies of recognized national and international prestige. This time will be 2 days for Spain and Portugal, 5 days for Europe and 15 days for the rest of the world.
This time is calculated on working days -from Monday to Friday- since Hércules de Ediciones, S.L. neither ship on holidays, nor Saturdays nor Sundays.
Time may vary depending on the specific circumstances of each order. Especially, the delivery date might change due to extraordinary incidents affecting the carrier and difficulties in the delivery of the merchandise.
If you do not receive the order in the fixed time, you can contact Hércules de Ediciones, S.L. by telephone and we will immediately claim it to the carrier. Once we have an answer, we will contact you.
The word “Próximamente” will appear on some products. This indicates that the product is not on sale yet. In that case, we will get in touch with the customer to indicate the publishing date.
Variation of the design
Although Hércules de Ediciones, S.L. will do all its best to guarantee that the product supplied matches up exactly in all aspects with the offered one in our catalogue, little variations in colour or design specifications might occur, variations that will not enable the buyer to cancel this agreement.
Placing an order
In order to place an order it is necessary to connect with www.herculesediciones.com, and be registered like user, filling in the electronic form shown on the shop at that very moment and following the instructions indicated. After the register, and to proceed to the purchase of products, the customer will have to add the product wished to be bought to the basket, according to the instructions indicated on screen, filling in the order form applied for this purpose and validating it. The prices and offers presented on the website are valid only and exclusively for online orders in www. herculesediciones.com, and may not match up with current prices and offers.
The validation of the order by the customer supposes clearly the knowledge and acceptance of these general contracting terms as a part of the signed agreement. Opposite evidence excepted, the data registered by www.herculesediciones.com constitute the proof for the series of transactions as a whole carried out between Hércules de Ediciones, S.L and customers. Hércules de Ediciones, S.L will store the electronic document where the agreement is formalized and this will be accessible. After the payment, the Customer Attention Service of Hércules de Ediciones, S.L. will send a purchase receipt by email as soon as possible, always within the following 24 hours after the purchase.
Shipping and Delivery Charges
Shipping and Delivery Charges are automatically calculated in real time and they will be shown to the customer before finishing the purchase. This cost calculation is done according to the following factors:
1- Place of destination: The delivery destination affects the price according to the rates marked by the logistic operators which we work with.
2-Weight of the merchandise.
Exceptions: There will not be additional delivery charge for destinations in the Iberian Peninsula, both Spain and Portugal. For destinations in Canary Islands, Ceuta, Melilla and areas not belonging to the European Customs Union postage and packing charges do not include import costs (duties), which will be paid in cash in destination by the receiver of the merchandise.
Payments
All the purchase invoices/bills are payable to the date shown on them. The payment will be made as indicated at order time and in euros.
Hércules de Ediciones, S.L. suggests different means of payment so that you can choose the most suitable one to your needs:
-Cash on delivery: The customer will make the payment once the product is delivered at the address indicated.
The customer who purchases by this way will have the obligation to pay the order and the rejection of the parcel will be considered as a fraud. The only possibility to cancel the order is either by telephone call to the number 981 22 05 85 or by email sent to our Customer Attention Service prior to the email sent by www.herculesediciones.com communicating that the order has already been sent.
-Payment by credit card: Visa card, MasterCard or Amex can be used. If the payment is made by Visa card or Mastercard, the charge on your card will be deferred, that is, at the moment of the shipping. From this way, you will only pay the goods actually sent and at the moment of the sending. In the event of information from the POS (Point of Sale) Terminal on the refusal of the card, the order will be automatically cancelled, informing the customer online about the cancellation. Hércules de Ediciones, S.L. reserves the right to refuse any operation carried out by credit card. In this case we will proceed to pay cash back to the original card. In those events and if the customer is interested in continuing with the purchase of the goods we will request a bank transfer.
-Payment by Transfer: A bank transfer can be made to the following account: Banco Santander, S.A.
Office Address: C/ San Andrés, 145. Oficina Empresas (Office Companies).
City: A Coruña
Country: Spain
Account number: 0049 6756 0625 1000 1213
Beneficiary: Hércules de Ediciones, S.L.
In order to speed up and ensure the transfers received from abroad, you have to supply the issuer with the codes BIC and IBAN: IBAN: ES12 0049 6756 0625 1000 1213BIC / CÓDIGO SWIFT: BSCESMM. It is very important for you to indicate in the field REMITENTE or ORDENANTE (sender or person who orders) the following:
Order number –
Your name and surname.
The amount transferred to Hércules de Ediciones, S.L. has to be that one indicated on the order.
You can make the transfer within the following 7 working days after placing the order. It will not become effective until we confirm the appropriate income and, therefore, the delivery time begins to be taken into account from that date onward.
-Payment by check: Payment may be made by check.
-Beneficiary: Hércules de Ediciones, S.L.
- Sending Address: Hércules de Ediciones, S.L.
Cordelería, 32. Edificio Hércules. C.P. 15003
A Coruña (Spain)
-Payment by PayPal: After pressing on “Confirmar el pedido” (Confirm the order), the customer is sent again to Paypal website. There the customer must identify or register himself/herself, and the payment can be made in a safe and instantaneous way. When payment is made, the customer will press on “Volver al vendedor” (Going back to the seller)
This method of payment will have an additional 3% charge on the purchase value, which will be shown on the abstract of the order.
Right of withdrawal: Hércules de Ediciones, S.L. guarantees the customer the possibility of cancelling the order made in www.herculesediciones.com at any moment whenever the cancellation is communicated before the merchandise has been provided at the carrier´s disposal for its delivery. In other case the customer will have to expect to receive the goods before processing the return, being the top date within 7 days from reception. This guarantee is applicable whenever the goods have neither been opened nor used and keep the original seal or packaging. The goods will be returned together with the delivery invoice and bill. Prior to the return, the customer will have to communicate it to the Customer Attention Department.
